Customers track their requests, live from Linear

Helium Rooms is a customer portal for Linear. Each customer gets a private room, built from Linear Customers, where they see the status of their own issues and requests. No Linear account needed.

Start freeSee a live room
1,000+customer room views a month
Official Linear integration
Issue Board in the Acme x Globex room
Requests page in the Acme x Globex room, with a status per request
“Super Interactive is about high-quality software and clear communication. Helium Rooms gives our clients a live view of planning and progress, without adding to our workload and without exposing them to the complexity behind the scenes. Highly recommended for any agency working in Linear.”
Bastiaan van Dreunen
Founder & Digital Strategist
Super Interactive

Your customer stays in the loop, from request to done

  1. Requested

    Your customer files a request in their room, using your template. It lands in Linear as an issue, with a customer request attached.

    A feature request filled in with the request template
    The request as an issue in Linear, with the customer request attached

  2. Todo

    You plan it in Linear. Their room shows Todo straight away.

    The customer's requests, with the new request at Todo

  3. In Progress

    Work starts, and it moves on their board within seconds. Reply in Linear with /helium and they get your comment by email.

    The customer's Issue Board, with the request In Progress
    Email to the customer about a new comment on their request

  4. Done

    You close it in Linear. It's done in their room, and Friday's email lists it as completed.

    The customer's requests, with the request Done
    Weekly email to the customer that lists the request as completed

Keeping customers in the loop takes no extra work.

You keep working in Linear. Their room and their emails follow on their own, so nobody has to write a status update.

Each customer sees only their own issues and requests

For SaaS teams with many customers in Linear, and for agencies that track each client as a Linear Customer.

Their issues, filtered by Linear Customer
The Issue Board shows the issues that customer has a customer request on. Link a new request in Linear and the issue appears in their room.
Their requests, under their name
Customers file requests from the room. Each one becomes a Linear issue with a customer request from their company attached.
Private per customer
On Pro and Business you can make a room invite-only. The people you add log in with a code sent to their email. Globex never sees Initech's room, and neither sees your Linear workspace.
Comments, votes and email updates
Customers can vote on every plan once you turn voting on, and comment on Pro and Business. They get an email when your team replies with /helium in Linear, and a weekly email on Friday.
Your logo and your domain
On Pro and Business your rooms carry your logo and run on your own domain, like rooms.acme.com.
A price per plan, not per customer
Every plan includes unlimited viewers. Free includes one room. Pro is €39 per month for up to 10 rooms. Business is €99 per month for up to 30 rooms. Need more? Email support@heliumrooms.com.
See pricing

Optional: a room for every new Linear Customer, automatically

One API call copies your template room and links it to the Linear Customer. Then add their people. Works on every paid plan.

Read the API docs
curl -X POST https://heliumrooms.com/api/v1/rooms \
  -H "Authorization: Bearer $HELIUM_API_KEY" \
  -d '{
    "templateRoomId": "1d0b7c3e-…",
    "name": "Acme x Globex",
    "linearCustomerId": "b7e2c1d4-…"
  }'

Questions

Does Linear have a customer portal?

No. Linear, the issue tracker, has no customer-facing portal. Guests see nothing of Customer Requests, so a guest seat can't show a customer their requests. Helium Rooms gives each customer a private room built from Linear Customers instead.

Can I share Linear issues with customers without giving them Linear access?

Yes. Helium Rooms is an official Linear integration. Customers open their room in the browser. They can vote when you turn voting on, and comment on Pro and Business. Nobody needs a Linear seat or a guest account, and the rest of your workspace stays private.

Does each customer see only their own issues and requests?

Yes. A room shows the requests of the customer it belongs to, and its Issue Board can be filtered to the issues that customer asked for. On Pro and Business you can make the room invite-only, so no other customer can open it.

How can each customer see the status of their own requests in Linear?

In their own Helium room, which changes within seconds of a change in Linear. They also get an email when your team replies with /helium in Linear, and a weekly email on Friday with what shipped and what is in progress.

Which Linear plan do I need?

Any. Linear Customers is on every Linear plan, Free included. Helium Rooms has a free plan with one room to get started.

How much does a room per customer cost?

You pay per plan, not per customer or viewer. Free includes one room, with requests, voting and the weekly email. Pro is €39 per month for up to 10 rooms and adds invite-only rooms, customer comments, request templates, your logo and your own domain. Business is €99 per month for up to 30 rooms. More than 30 rooms is possible on a custom plan: email support@heliumrooms.com.

Do I need Linear Customers?

For a room per customer, yes: the requests and the board filter come from Linear Customers. Without it you can still share a room scoped to a project, team or label.

Can every new Linear Customer get a portal automatically?

Yes, from your own automation. On a paid plan, one call to the Helium API copies your template room for a new Linear Customer. Then you add their people.

Get started for free today.

Connect Linear, pick the customer, share the link.

Start freeSee a live room